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Damaged, Missing or Incorrect Items
Q. I received a damaged or incorrect item. How do I get this resolved?
A. We will reship the appropriate item and make arrangements to pick up the incorrect or damaged item. Please e-mail Customer Care at shipping@mysuppstore.com, Monday to Friday from 9am to 5pm CST. Be sure to include your name, invoice number, zip code and a brief description of the product in question.
Q. I received my order and I'm missing an item.
A. First, make sure the missing item is not marked back ordered on the receipt enclosed in the package. If the missing product is small, empty all the packing material to be sure the item is not hidden. If you still cannot locate the item, contact us and we will immediately ship a replacement at no cost to you. Since every package is weighed before shipping, it is very easy to confirm missing items. Or you may request a credit or refund. Just e-mail Customer Care at shipping@mysuppstore.com , Monday to Friday from 9am to 5pm CST. Be sure to include your name, zip code, invoice number and a brief description (including item number) of the missing product.
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