Question: Can I Return/Exchange A Product That I Opened Already?
Answer: If you have already opened, used, or partially used a product that you received from us, we can give you an in store credit towards new items in most cases. We can not refund you for opened products.
You can return an opened product as long as you ordered it within the last 30 days. You must return the bottle back to My Supplement Store Online. We will then give you an in store credit minus the shipping or return shipping fees. We can not accept returns or exchanges on the items that you recieve resulting from this return of an opened bottle.
To Return An Item That Is Opened
To return the item(s), simply send them in a carefully packed box to:
My Supplement Store Online
Return Dept/ Refund Orders
10636 W Hwy 72 Ste 1001
Bentonville, AR 72712
Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like an in store credit (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.
If you ordered the item more than 30 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. We can take care of this for you right away!
If you ordered more than 6 months ago, we can not accept returns.
Question: Can I Return/Exchange A Product That Is Not Opened?
Our return process is very simple. Just send the items back to us unopened within 30 days of your order; and we will credit your account minus a 20% restocking fee for our shipping and warehouse cost. The address you can mail those to is:
My Supplement Store Online
Return Dept/ Refund Orders
10636 W Hwy 72 Ste 1001
Bentonville, AR 72712
(note: all returns must be sent either USPS, Fed-Ex or UPS Service NO DHL)
Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like a refund (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.
